Help Center

Help Center

Each Madera Band is made by hand and forged by fire and ice to last billions of years. Every order is packaged by elves in ready to gift packaging. Your ring will come in a complimentary leather ring box for storing and protecting your ring. You will also receive an extra black silicone band ready for abuse, perfect for gym use or a day of construction. 

Ready to ship:

Most of our rings are ready to ship within 1-3 business days. We offer free U.S shipping, however you may choose expedited shipping for faster delivery.

Made to order:

Some ring sizes may not be available and may require 3-4 weeks for production.  If this is the case, we will inform you of this. If you would like to know if the size is in stock, you may ask our live chat customer service. Most sizes are always in stock as we work to ensure production. 

Here's the play-by-play;

1. Order is placed by you

2. Order is processed by us

3. Order is shipped within 1-3 business days

Your size not in stock?

1, We will email you to inform you

2. We will get to work on your ring right away

3. Enjoy a beer

4. 3-4 weeks or sooner if humanly possible, you order will be shipped

We offer free shipping on all Madera Bands orders. Rings are shipped with ground shipping and take 1-3 business days to arrive.

If you need an order rushed, please reach to our email to have your order rushed. You may also visit the live chat directly on site to chat with a customer service specialist to rush your order. 

You may choose expedited shipping to ensure there are no shipping delays with your order. 

 If you are having a shipping issue, you may want to reach out to USPS first, to ensure that it's not a shipping delay. Here's more information about our shipping and returns policyHERE

How Can I Contact Madera Bands?

Due to high call volume, you may experience longer wait times to reach Customer Service via phone.

Live Chat: Monday - Friday 10am-5pm EST

Existing orders (Exchanges & Returns Inquiry) Email:

New Customers (Product questions or any other inquiry) Email:


Exchanges is an easy process. Head over to Returns Portal Here and enter your information to get started. You'll be able to choose the new size you need. Once the original ring is returned, the exchange is sent out. No additional charge for an exchange.  

  • We offer a 30-day hassle free return and refund policy all products, not including engraved items. All products must be shipped back in their original form of packaging and must be sent within 30 days after submission. There is a $25 restocking fee for all items returned. Silicone bands non returnable. After 30 days, items are not refundable. Shipping costs are not refundable. 

To setup a return, head over to ourReturns Portal Here

We are here for you if you need help with your recent order. Unfortunately, after 24 hours orders can’t be canceled as they are processed and in hands of the shipping department. No worries, if you need to exchange size, style or return you have 30 days to return and 90 days for exchanges of any unworn ring.
Great news! We have partnered up with Sezzle and Afterpay to allow you to split your payments in 4. No interest ever. We also offer PayPal payments as well. Madera Bands plans to bring Affirm along to help with larger purchases.

All wood, carbon fiber, titanium and Damascus steel are probably the best rings to choose. Tungsten has some nickel in them and should be avoided if you have a nickel allergy. 

The best way to size your ring is to order a ring sizer. Sizing your ring at a jewelry store may not be very convenient or true to size as your ring size fluctuates through out the day. This can lead to an incorrect size, either too big or too small. Check out our ring sizers HERE

We sure do! We can ship products to most countries around the world.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!

Ready to ship & made to order rings will come with 2 Year warranty. If purchased a ready to ship or made to order ring and it has a manufacturing defect such as gemstone fall out, breaking, chipping, minor scratches, it will be replaced. Photo of the ring damage is required for warranty replacement. Please note: If a replacement of the same ring is not available, a similar ring of the same value may be available. 

Our warranty covers (1) replacement within (2) years warranty. Stolen or lost items does not fall under the warranty. After (2) years this warranty does not apply. Please note that Madera Bands has the right to deny replacement, if we notice that the ring has signs of abuse, severe damage or lack of proper care. We highly recommend wearing your silicone band to work, if you work in construction or while doing hard labour activities or projects. 

All rings are sealed with special bond to last a lifetime. However it does require some care after your band. We do not recommend soaking in water as rings are water resistant but not waterproof. Warranty will be voided if ring was mis treated due to wearing it in pool and leaving in water damage. 

You can safely wear your ring everyday as it's durable, quality material is great for day-to-day life. However if you work in hard labor or construction, we do not recommend  wearing your ring through work. You'll receive a free silicone band. 

We want your ring to last a lifetime. Like any other jewelry or gold wedding bands, our bands need care too. At Madera Bands we take pride in creating the coolest men's weddings ring on the planet. Here at some things to keep in mind: 

Clean with dish soap but don't soak. Remember that most wood rings are delicate being that they are natural. 

Work in construction? Wear your free silicone band instead. Although tungsten rings are scratch resistance, they can still damage if they have wood or natural stones inlayed them. 

For more information, view our care guide on how to care for your band. 

You can start the easy process of exchanging your band HERE
We are currently an online-retailer only. Our warehouse and corporate office is located in Winston-Salem, Nc. We do not currently have a store to shop in and when will do, we will notify all customers. 

One single replacement within one year of purchase. Madera Bands guarantees (1) replacement with any ring purchase. 

What does it cover?

If you purchased a ring and it has manufacturing defects such as chipping, cracking, breaking or lost stones, Madera Bands will replace it within 1 year of the original order date. If a replacement is not available, a similar ring of the same value will be issued. No refunds are acceptable after 30 day period. Please note: The warranty does not cover weight loss, lost or stolen rings, size change, scratches or sign of abuse to the ring, expose to harsh chemicals, water soaking damage, declined to care for ring, or lost rings.