Warranty
Welcome to Madera Bands. We are thrilled you chose us! We spare no expense in creating amazing, yet affordable men's rings. We go out of our way to find the highest quality materials that will last a lifetime. Our warranty guarantees the following:
Warranty Info:
Wedding Bands & Watches:
MADERA BANDS WARRANTY POLICY WOMENS AND MENS BANDS
Free 1 Year Warranty
(within 1 year of purchase)
Covers:
Manufacturing defects
Loose Stones
Loose Ring Parts
Does Not Cover:
Damages caused by normal daily wear
Chipping
Scratching
Tarnishing and/or Color loss
Warranty Claim and Photos must be submitted. Madera Bands reserves the right to approve or reject.
In the event that the 1 year manufacturing warranty is not approved, the $75 lifetime warranty will be offered.
$75 Lifetime Warranty
Covers:
Damages of any kind
Lost or Stolen rings
Size changes
Engraved rings
Does Not Cover:
Style Changes
If size is out of stock or unavailable, a different style ring of the same value or gift card will be offered
Neither warranty covers style changes. In the event that a style change is requested, a whole new order would need to be placed at regular price.
Submit your warranty HERE
Mae Diamond Collection Warranty:
The Mae Diamond Engagement Collection warranty:
Does not cover:
Size change after 30 days
Style change after 30 days
Covers:
If you believe your ring has a defect, you may send it back to us at any time for an inspection. Our warranty specialists will evaluate your diamond engagement ring. If you should need repairs that go beyond what’s needed for normal wear and tear, we will email you labor costs and material fees to complete your warranty
- If your piece cannot be repaired due to a manufacturing defect, we will offer a new replacement for a $250 processing fee.
Submit your warranty HERE
How Can I Contact Madera Bands?
Due to high call volume, via phone, you may experience longer wait times to contact Customer Service.
Live Chat: Monday - Friday 10am-5pm EST
Existing orders (Exchanges & Returns Inquiry) Email: help@maderabands.com
New Customers (Product & warranty questions or any other inquiry) Email: info@maderabands.com