Welcome to Madera Bands. We are thrilled you chose us! We spare no expense in creating amazing, yet affordable men's rings. We go out of our way to find the highest quality materials that will last a lifetime. Our warranty guarantees the following:

30-Day Policy:

Not Satisfied with your purchase? Need a different size? You can exchange or return your ring as long as it’s not engraved or personalized within 30 days of the day it was delivered. If you are returning the ring or watch from Madera Bands, please see our return policy below.

Return Policy:

We offer a 30-day hassle free return and refund policy all ring products, not including engraved or personalized items. All products must be shipped back in their original form of packaging, the free silicone band and must be sent within 30 days after it has been marked delivered. There is a $25 restocking fee for all items returned. Silicone bands bought separately are final sale. Ring Sizers are final sale. After 30 days, items are no longer refundable. Shipping costs are not refundable.

Exchanges 
Exchanging a ring is an easy process. Engraved rings are not exchangeable or returnable. Once a ring is personalized, it can no longer be used.

Head over to Returns Portal Here and enter your information to get started. You'll be able to choose the new size you need. Once the original ring is returned, the exchange is sent out 2-3 businesses days after it has been received. No additional charge for an exchange. 

PROCESS RETURN HERE

Warranty Info:

All rings will come with 1 Year warranty. If purchased a ring and it has manufacturing defect such as gemstone fall out, breaking, chipping, minor scratches, it will be replaced. Photo of the ring damage is required for warranty replacement. You can email this to help@maderabands.com. Please note: If a replacement of the same ring is not available, a similar ring of the same value may be available. 

One replacement within 1 year warranty is covered. Stolen or lost items does not fall under the warranty. After 1 year this warranty does not apply. If you extended and purchased an extended warranty protection, you have until then for the warranty to apply to you. 

Warranty does not cover:

After 30 days, size changes due to incorrect sizing, loss or weight gain, exposure to harsh chemicals, or loss or stolen ring. 

Have questions or ready for a return within 30 days or warranty within the 1 year? 

Submit your warranty HERE

 

How Can I Contact Madera Bands?

Due to high call volume, via phone, you may experience longer wait times to contact Customer Service.

Live Chat: Monday - Friday 10am-5pm EST

Text: 800-484-4617

Call toll free: 800-484-4617

Existing orders (Exchanges & Returns Inquiry) Email: help@maderabands.com

New Customers (Product & warranty questions or any other inquiry) Email: info@maderabands.com