Exchanges & Returns
RETURN POLICY
- We offer a 30-day hassle free return and refund policy on all ring products, not including engraved items. Engraved and personalized items are final sale and can not be returned. All products must be shipped back in their original form of packaging and must be sent within 30 days of the delivered date. There is a $15 restocking fee for all items returned. After 30 days, items are not refundable. Shipping costs are not refundable. All items such as original packaging and free silicone band must be returned to avoid any additional fees. If you placed a ring sizer or silicone band, these are final sale.
- Ring sizers are final sale.
- Silicone bands are final sale.
To SETUP a return, head over to our returns page
PROCESS RETURN OR EXCHANGE
All items returned must be in the same condition as sent in. Items that are ruined when returned will not be accepted as a return.
EXCHANGES
Exchanging a ring is an easy process. Head over to RETURNS PORTAL HERE and enter your information to get started. You'll be able to choose the new size you need. Once the original ring is returned, the exchange is sent out 2-3 days after. No additional charge for an exchange. Engraving and personalized items can not be returned or exchanged.
30-Day Policy:
Not Satisfied with your purchase? Need a different size? You can exchange or return your ring as long as it’s not engraved or personalized within 30 days of the day it was delivered. If you are returning the ring or watch from Madera Bands, please see our return policy below.
Return Policy:
We offer a 30-day hassle free return and refund policy all ring products, not including engraved or personalized items. All products must be shipped back in their original form of packaging, the free silicone band and must be sent within 30 days after it has been marked delivered. There is a $25 restocking fee for all items returned. Silicone bands bought separately are final sale. Ring Sizers are final sale. After 30 days, items are no longer refundable. Shipping costs are not refundable.
Exchanges
Exchanging a ring is an easy process. Engraved rings are not exchangeable or returnable. Once a ring is personalized, it can no longer be used.
Head over to Returns Portal Here and enter your information to get started. You'll be able to choose the new size you need. Once the original ring is returned, the exchange is sent out 2-3 businesses days after it has been received. No additional charge for an exchange.