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Madera Bands does not refund the difference or price match items due to price adjustments, sales, or discounts of any kind.
All orders will ship as they are entered and addresses are not changed by staff unless authorized by customer within the 30 minute mark. If an order is shipped and customer entered the wrong address, Madera Bands is not responsible for lost, stolen mail and a claim can not be created nor processed for packages shipped with wrong address.
Customer needs to contact post office to retrieve their package or place a new order. Madera Bands is not responsible for lost packages that were shipped with the wrong address entered by customer.
If you’re unhappy with your purchase, we’ll find a solution for you. No questions asked 30 day returns and exchanges (with the exception of laser engraved & unworn rings). If you’re in the US. we’ll send you a return shipping label. Returns will be refunded to the original payment method or store credit. Shipping purchased in checkout is non refundable.
Package protection is non refundable. If you decline the package protection in checkout, you are liable for return shipping and package loss or damage
Package Protection is offered at checkout to provide additional coverage for packages that are lost, stolen, or damaged in transit, as well as complimentary return shipping. If Package Protection is declined, customers are responsible for all return shipping costs, and Madera Bands cannot guarantee a replacement or refund for packages that are confirmed as delivered by the shipping carrier but are subsequently lost, stolen, or otherwise unable to be located. Customers who decline Package Protection may be required to work directly with the shipping carrier to resolve eligible claims.
Questions? Check out our FAQ page for more information
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