Shipping Policy
At Madera Bands, we offer free domestic ground shipping for all products within U.S. Orders are shipped within 1-3 business days through first class usually taking between 1-4 business days to arrive to you depending on which shipping method was chosen at checkout.
Customers may choose an expedited shipping service at checkout. 

If your Wedding is in less than a week, please choose overnight or expedited shipping to avoid shipping delays. Please send us a message with your order number and we will try our very best to get it to you on time. 

Questions? Check out our FAQ page for more information or chat with our live chat team below. Email:
New inquiry: info@maderabands.com               Existing orders: help@maderabands.comhello 

 

 RETURN POLICY

    • We offer a 30-day hassle free return and refund policy on all ring products, not including engraved items. Engraved and personalized items are final sale and can not be returned. All products must be shipped back in their original form of packaging and must be sent within 30 days of the delivered date. There is a $25 restocking fee for all items returned. After 30 days, items are not refundable. Silicone bands are final sale. Ring sizers are final sale. Shipping costs are not refundable. 

To SETUP a return, head over to our returns page

HERE

All items returned must be in the same condition as sent in. Items that are ruined when returned will not be accepted as a return

EXCHANGES 
Exchanging a ring is an easy process. Head over to RETURNS PORTAL HERE and enter your information to get started. You'll be able to choose the new size you need. Once the original ring is returned, the exchange is sent out 2-3 days after. No additional charge for an exchange. Engraving and personalized items can not be returned or exchanged.

                    Warranty Information here